Service Management

Service Management

Optimizing IT Service & Productivity
IT Service Management is one of the most challenging jobs in every company. In many organizations, employee IT systems are mission-critical. Productivity and user satisfaction suffer quickly if problems arise.
Yet when IT budgets are dispersed, new applications typically get the largest share of resources, while IT services teams are often asked to do more with less.
24Data appreciates the challenges of delivering IT services within an organization. We’ve helped many IT departments improve service and cut costs by delivering ITSM solutions for:
IT Workflow Automation
Automation’s ROI includes more than lowering the costs of repetitive business processes. Automation allows you to quickly identify exceptions, apply resources and enforce priorities. Real-time service data lets you address issues before they become problems. Cherwell Service Management lets you truly manage automation without writing code.
Increased Productivity
Productivity gains come naturally as you streamline workflow, manage change efficiently, and optimize the benefits of change. Service responsibilities have frequently expanded across multiple business units. Cherwell enables you to standardize IT processes and support effective process. Cherwell Service Management always lets you do more.
Business Alignment
HEAT has moved from simply maintaining system stability to aligning people and IT with the delivery of business value. IT must continually improve service delivery and customer satisfaction, increase productivity of the business overall, and contribute to the bottom line. Cherwell Service Management means your business drives your technology.
Compliance
Regulatory needs, such as SOX, COBIT, HIPAA, ISO, present complex challenges. Cherwell Software allows you to stay in compliance and prove compliance, without compliance becoming your core competency. Cherwell provides tools for corporate governance, data security/privacy, and sound financial reporting. HEAT Service Management means you’ve got it covered.  Hosted or Onsite