Pre-Portal

New Contact/Support Portal

NOTICE  the 24 Data Support Portal is closed 04/16/2019 5AM EST

After 500 SPAM Tickets per hour from Russia we had to close. 

We will correct ASAP

Please just use “Contact US” here on this site 

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If you have gotten to this page it looks like you might like to contact us, ask a question, schedule a product demo or need support.  We generally try to answer questions of any kind for free and we are always happy to do demos.   There is a lot to know and learn and we are happy to help.

We have a new PORTAL System that will give you easier and faster service.  You do not need an ID / Password in advance you can self-register at the portal anytime.

Why the portal?  

  • It allows clients to use email once a ticket is open.
  • Because we have clients around the world the portal broadcasts to the correct people on our team at the correct times.
  • It does send alerts to several people at the same time.
  • It updates our CRM (SuiteCRM) for all comments and tickets.
  • It allows 24Data to make sure nothing gets missed
  • Email can get lost or go to Spam, Portal Tickets do not.
  • The portal is a full service area for:
    • Sales
    • Demos
    • Sales Questions
    • Support issues
    • Support Requests
    • Hosting 
    • Etc.

Please take the few extra moments and use our Portal!

 

Thanks – 24Data