24Data Solutions (24Data) has been in the consulting, solution design and development business for over 20 years. 24Data began in the mid eighties by designing custom software solutions for the automotive industry (Mercedes Benz Dealers). Our efforts to provide software solutions which are scalable to a variety of platforms built our expertise in computer hardware, networks and Web/Cloud solutions. By the late nineties (After a few name changes), we expanded our business to include custom software/hardware solution design and implementation, specifically for network & Web/Cloud/Hosted environments.
Our core competencies are: Customer Relationship Management, Member Billing – Tracking, Help Desk – Service Desk w/ ITIL Solutions – HR Systems – Insurance Benefits Call Centers – Security Tracking – Facilities Tracking and more…. Our solutions can include custom Cloud Hosting, Server Builds and Launch, Call Centers, HR or Insurance Call Centers, Help Desk/Service Desk (ITIL) and CRM. Almost all of these have some type of migration and connections to other systems. Just ask the question
24Data has developed an industry leading expertise in the business of “Sales Force Automation” (SFA), Help Desk Management (HDM) and Customer Retention Management (CRM). We help our clients maintain a focus on “Continuous Customer Contact”, Issue Tracking and Client Control (With business flow and Marketing) . We understand that your company needs to maintain contact with all clients, and prospects regardless of purchase history. We can help you and you team fully understand the value of clients throughout the business relationship cycle over a 10 or 15+ year period.
Knowing the value of a client (Repeat Sales, Referrals, Up Sells and Reference Value) allows a company to easily invest in their future and the systems to retain those clients. Across the industry, hardware prices continue to decline, which in turn provides for a lower cost and higher ROI for complete office automation and document control systems and the smart ones are going to the cloud like 24Data has done.
We also understand that in the world today all things must be connected and we are experts and making systems talk to each other and exchange data. All your systems should share the same data and be up to date.
24Data is ready to work with you to develop and implement a “custom” solution tailored to your needs. We use industry standard, solutions. We offer complete office automation with, document control, automated client/prospect control, sales forecasting, sales analysis, client purchasing analysis, phone scripting, Internet E-mail. The solutions we design can also be integrated with Help Desk issue management for a full CRM solution.
The 24Data team is ready and available to provide you with the support you need to realize the full benefit of your customized solution. We provide recorded Web & Classroom education, consultations regarding deployment and implementation as well as assistance to help you “fine-tune” best practices for your business.
The list of available customization options for your solution is virtually endless. We look forward to partnering with you to develop a solution to increase your sales, reduce overhead and improved customer satisfaction. A typical ROI analysis shows that 24Data clients recover the cost of our custom solutions in as little as 13 months following completion and full implementation.
We look forward to the opportunity of working with you on your next project. Feel free to just call us and have a talk to see if we are on the same page…