CRM – Help Desk & Service Desk — This is what we do!

Solutions Man Whiteimages We started in the mid 1980s building CRM solutions for Mercedes Benz and over the years moved on to US Embassies and Federal Agencies and companies worldwide.  In the HelpDesk World we have done may Large Health Groups and HR Solutions throughout the US, plus all kinds of Help Desk/Service Desk projects. This is what we do, we are experts at this and all the services around these types of solutions. this is why we will offer VoIP for our products. We love to answer questions so please ask!

NOTICE!! to all SugarCRM Community Users

Greg Soper

CEO @ SalesAgility: Authors of SuiteCRM – the world’s most popular open source CRM application.

I feel like I just discovered that my favourite old-time movie star became a broken, shambling, drink-soaked and bitter old person. Today is a time for remembering them as they were in their prime and for regretting that they never always shone as brightly as they once did.
I run a software consultancy and my broken, shambling old movie star is an open source software application called SugarCRM Community Edition. There was a period when it was one of the most used Customer Relationship Management applications globally. For about half a dozen years my company (SalesAgility), was one of the most active SugarCRM Community Edition consultancies in the world. We loved it and the love was reciprocated. We were active in the community support forums (in a community of half a million people, we were one of the five most active posters globally).
We wrote some great solutions for some great customers. We formed friendships with customers that endure to this day. We contributed code, bug fixes, time, ideas and passion to the project. We had customers from the startup to the enterprise and all points between. We travelled the world. We grew. It was hard work but it was open source and the possibilities were seemingly endless.
Then, in October 2013, SugarCRM announced that they were abandoning open source and Community Edition. Support would continue until an undefined date but there would be no more functional updates. They have now announced that date and it’s April 2017.
Today, some three years and a couple of months since that original announcement,  SugarCRM Community Edition, even in it’s most up-to-date version, has multiple vulnerabilities. Today, a smart attacker can compromise either the application, the server it’s running on, or both. Vulnerability and static code analysis scans suggest that users should be very concerned. It’s almost certainly going to get worse. As the software languishes, more vulnerabilities will emerge. It will become a plaything for script kiddies and be open to other more malign attacks.
I have some stark advice for users of SugarCRM Community Edition and I’m not going to mince my words:
SugarCRM Community Edition users need to migrate to an alternative platform as soon as possible. The number of current vulnerabilities in Community Edition is worrying. There will be no more support for Community Edition after April 2017 and the vulnerabilities will increase as the software ages. Simply put, if you’re running SugarCRM Community Edition, you’re becoming a soft target.”
Fortunately, there is a happy ending to this story. Before our broken old movie star stumbled into the gutter for the last time, they were redeemed, rescued, restored and have now been nominated for an Oscar.
OK. I might be pushing the analogy too hard. But Community Edition has also been rescued, redeemed, restored, rebuilt, security tested and security hardened. It’s been hugely extended to the point where it competes with Microsoft and Salesforce’s Enterprise Editions. It’s won two awards for the world’s best open source CRM. It’s completely open source and free to acquire and it’s very easy to migrate to from SugarCRM Community Edition.
It’s also been renamed. It’s now called SuiteCRM. The company that rescued it is my company – SalesAgility. That seven years of passion, enthusiasm and commitment was not wasted.
SuiteCRM has gained rapid market acceptance and is now being used by some of the world’s largest enterprises for deeply strategic, global projects. It’s validated, it’s fully featured, it’s growing fast and it’s free and open source.
Users of Community Edition are not condemned to a life of uncertainty. They have a home to come to with SuiteCRM. It’s a home that will be familiar in many ways and it’s a home where they will be made very welcome.
Don’t you love a happy ending?
  • Greg Soper

Greg Soper

CEO @ SalesAgility: Authors of SuiteCRM – the world’s most popular open source CRM application.

HEAT Software and LanDesk = ivanti

ivanti-
HEAT Software has grown again. HEAT Software and LanDesk are now one called “ivanti” Here is what they had to say, it is all good news for partners and our clients—-
The Big Name Change FAQ January 19, 2017
Well, we’ve officially changed our name to Ivanti. That’s HUGE news. It positions us for another 30 years of growth. We’ve tried to keep this announcement a big secret. For the most part we succeeded. Below you’ll see list of questions and answers about the brand. Hopefully it helps sort through the confusion.
The headline is simple: LANDESK, HEAT, AppSense, Shavlik, and Wavelink have now officially combined into one brand and one company named Ivanti. Below you can read an FAQ about the new brand. If you have additional questions, simply let us know.
Q: What is the official company name?
A: Ivanti
Q: What does Ivanti mean?
A: It is a made up word that suggests forward or ahead. It hearkens to innovation and being a catalyst for change, which are qualities we are already known for in the market.
Q: How is it pronounced? A: ee-von-tee
Q: Why are we changing the company name?
A: LANDESK has evolved. As a company name, LANDESK no longer represents all we do or the forward vision of the company. LANDESK is a trusted and well-respected name that has served the industry and our customers well. However, we have outgrown the brand. We have acquired seven companies in the past four years, and are now merging with HEAT Software. These additions are part of our strategic vision to evolve our offerings, but because LANDESK is so strongly associated with systems management, it is increasingly difficult to expand the company perception to encompass all we offer. Changing the name and logo signals to internal teams, customers, and the industry, that our company has a new vision, positioning us well into the future.
Q: What do we want Ivanti to be known for?
A: You can see all of this messaging on our website, so it is no secret. But, we’re the place that IT goes when they want to do their work. Our offerings emphasize operational endpoint security. We are experts in helping organizations create modern, optimized IT. We help organizations discover all the devices in their environment, including ones not meant to be there. We align data from multiple systems, to help provide insights to help IT make informed decisions, and we help them take action on those decisions, reducing risk.
Our technologies are known for being reliable, easy to integrate and use alongside other IT systems, and for giving IT the ability to get the job done—whatever that job is.
Q: What will stay the same?
A: A lot! We will still have great people and technology. We will continue to produce and maintain reliable products that help IT organizations balance rapidly-evolving user requirements with the need to secure critical assets and data. We will still provide customers with great service. And, of course, we will continue treat employees, customers and partners as family.
Q: What will happen to LANDESK.com, HEATSoftware.com, AppSense.com, Shavlik.com and Wavelink.com?
A: Ivanti.com launched January 23 in the United States, and simultaneously in most nations around the world. It is our new company website. It includes products from all product lines. Immediately after the brand change our other websites will still exist, but they’ll be slowly turned off over the next few months. No new content will be added to our old websites. All new content will be added to Ivanti.com
Q: What does this change for me if I’m a customer?
A: Honestly, not a lot at all (other than better products in the future). You might notice a few name and color changes within the products you use, but that’s about it. If you have ANY issues at all, let us know.
Q: Will this invalidate any support agreements in place right now?
A: No. The name change will not invalidate any support agreements.
Q: Will we see the LANDESK, HEAT, Shavlik, AppSense, or Wavelink logos anymore?
A: We’ll advertise, market, and attend events as Ivanti. You’ll probably see the old logos pop up here and there at events or on some brochure that was printed during the Reagan administration, but generally you should only see the Ivanti logo moving forward.

HEAT Software is Back!! Hybrid Solutions — Cloud or Premise or Both

Print ivanti- Click to see a short HEAT Video HEAT Software (ivanti) is a leading provider of Hybrid Service Management (SM) and Unified Endpoint Management (UEM) software solutions for organizations of all sizes. With our suite of HEAT applications, HEAT Software is the only company in the world that provides, from a single platform, SM and UEM software on-premise and in the cloud. HEAT manages millions of service interactions and millions of endpoints everyday for thousands of leading organizations across IT, HR, Facilities, Finance, Customer Service, and other enterprise functions. HEAT Software customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity.

The Secret “CRM Vendors” do not want you to know?

CRM-Secret One of the “Best” CRM Systems in the world is FREE.   SuiteCRM, built on the FREE Version of SugarCRM CE.  Over 10 Million downloads and counting.  SuiteCRM now replaces all the things that SugarCRM Corporate left out of SugarCRM Community so that they could sell SugarCRM Pro and Enterprise.  SuiteCRM is SugarCRM SuperCharged!! Ask us now!!    Find out if you can really afford FREE?

QuickCRM Mobile – SuiteCRM – This is the best Mobile we have seen!

QCRMhomepage_Phonelogo QuickCRM Mobile for SuiteCRM.  Works with any smart phone! Totally managed from inside SuiteCRM.  We have been doing CRM for 20+ years and this is one of the best we have ever seen.  Wh?, it is clean and simple and fast.  Easy to deploy and totally safe with SuiteCRM / SugarCRM.  Ask about a 30Day demo.  See more under \Products\SuiteCRM

SuiteCRM – The FREE “Open Source” replacement for SugarCRM or SalesForce or Microsoft!!

SuiteCRM-People Replace SugarCRM, Microsoft CRM, Sales Force etc?  Yes! We knock them out of the park. Easy to use — Quick to Implement — NO HARDWARE! (Hosted) — 100% Web Based — Includes Smart-Phone App (Any) Remote Access — Works on ANY Pad or Browser or OS!  —  Supports most all Socials  — Easy to connect to other systems  — Now Do you need to learn more?  Built on top of the most popular “Open Source CRM in the World” with over 10 million downloads!  Oh Yes – Free, any questions? Click Here to See Why…  

SuiteCRM — Can you afford FREE! – Can you afford Not to Look!

SuiteCRM-People Easy to use — Quick to Implement — NO HARDWARE! (Hosted) — 100% Web Based — Includes Smart-Phone App (Any) Remote Access — Works on ANY Pad or Browser or OS!  —  Supports most all Socials  — Easy to connect to other systems  — Now Do you need to learn more?  Built on top of the most popular “Open Source CRM in the World” with over 10 million downloads!  Oh Yes – Free, any questions? Click Here to See Why…